Management: Exam #1: Nearpods

Shorter-cycle performance reviews guarantee continuous feedback and are the preferred choice of millennials.

• True

• False

You feel an employee has under performed and you want to terminate them from your pharmacy. Which steps do you need to do before termination?

• Consider your options and do not take termination lightly

• Documentation of poor work performance, attitude and warnings need to have occurred before termination can happen

• You should not evaluate or investigate if personal problems are interfering with employees ability to do the job

• You do not need to review written polices and procedures if your gut says this is best for the company to terminate this employee

The following questions to an applicant in an interview are acceptable: How many children do you have? Do you have a babysitter available?

• True

• False

Which of the following are objectives of the employee performance appraisal?

• Understanding strengths

• Acknowledge weakness

• Review pay increases, and/or promotions

• Update job descriptions if needed

Which of the following are NOT best tips for dealing with performance issues?

• Ignore suggestions by this employee and demand they follow just everything you say

• Emphasize to this employee the reason for poor performance is they are not trying hard enough

• Discuss various means of improving performance

• Respect the opinion of the professional. Agree on plan of action (Performance Improvement Plan) and set a timeline

Which of the following qualities does not distinguish pharmacsits from other professionals?

• Knowledge of computer-based activities

• Very effective in teamwork

• They prefer to work independently

• Efficient planning and organizational skills

What is the type of leadership language needed when interacting with Area Managers and CEOs?

• language of money

• operational language

• medical terminology language

• language of consequences and discipline

Which of the following are not KPI (Key Performance Indicators) that a community pharmacy may use to evaluate the success of pharmacists and pharmacies that perform value-based services?

• number of medication synchronization patients on chronic medications per a given time frame

• number of immunizations evaluated and administered to promote preventive health per a given time frame

• inventory turnover rate

• gross profit margin

What best defines "Organizational Culture" of an organization?

• The systematic and scientific analysis of individuals, groups and organizations; its purpose to understand, predict and affect human behavior to improve performance of individuals which ultimately affects the success of the organization

• It is the reporting relationships, communication patterns, decision-making procedures, responsibility/accountability, norms and reward structure of an organization

• It is produced by the structure "psychological enviroment" Factors include the amount of trust, the levels of moral and the support of employee's experience in an organization

• Defined as the system of shared meaning held by members that distinguish one organization from another

What best defines "Climate" of an organization?

• The systematic and scientific analysis of individuals, groups and organizations; its purpose to understand, predict and affect human behavior to improve performance of individuals which ultimately affects the success of the organization

• It is the reporting relationships, communication patterns, decision-making procedures, responsibility/accountability, norms and reward structure of an organization

• It is produced by the structure "psychological enviroment" Factors include the amount of trust, the levels of moral and the support of employee's experience in an organization

• Defined as the system of shared meaning held by members that distinguish one organization from another