Management: Exam #1 Review
Authored by Carmina Sibeto
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Professional Development
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80 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What do you manage?
people
things
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What do you lead?
people
things
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What are the best ways to manage professional employees?
clarify expectations
provide protection and support to deliver expectations
acknowledge and recognize
give credit when credit is due
pretend to have skills you don't have
Answer explanation
Techniques for managing professionals
○ Clarity expectations
○ Provide protection and support to deliver expectations
○ Encourage professional development activities
○ Acknowledge and recognize them as professionals
○ Give credit where due
○ Encourage flexibility to promote innovation and creativity
○ Ensure top management is aware of their contribution
○ Resolve mistakes openly
○ Do not pretend to have skills you don’t have
○ SMART goals
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What are the best ways to deal with performance issues when managing professionals?
identify reasons for poor performance. commend on areas of good performance. agree on areas of improvement
agree on plan of action. set a timeline. provide guidance and support
document performance improvement plan
express that the employee is to blame and they need to work harder
Answer explanation
● Identify reasons for poor performance. Commend on areas of good performance. Agree on areas of improvement.
● Explain how improvement can benefit the professional and the organization
● Discuss various means of improving performance. Respect opinion
● Agree on plan of action. Set a timeline. Provide guidance and support
● Document performance improvement plan
● Follow up accordingly
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What are the core areas on how to build and sustain an effective pharmacy team in a tight labor market?
create a compelling message
seek talent who share team values
develop consistent culture of continuous learning and development
tech-check medication programs
immunization assistance
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Match the following best type of languages to use when interacting with different people in the management hierarchy.
CEO: language of money, Area Managers: language of money
Managers pharmacists: language of money and operational language
Healthcare assistants: operational language
CEO: language of money, Healthcare assistants: language of money
Managers pharmacists: operational language
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What are the qualities that distinguish pharmacists from other professionals?
attention to detail in their work
effective communication and counseling skills
very effective in teamwork
not necessary to know computer-based skills
keeping up with pharmacy's knowledge and professional development
Answer explanation
8 qualities that distinguish pharmacists from other professionals
● Attention to detail in their work
● Effective communication and counseling skills
● Very effective in teamwork
● Efficient planning and organization skills
● Keen on keeping abreast of pharmacy’s knowledge and professional development
● Knowledge of computer-based activities
● Reliable as a professional
● Have initiative
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