SHRM Ch9 (Performance management)

______ is the process of managing two related activities: (1) effectively evaluating the performance of your employees against the standards set for them, and (2) helping them develop action plans to improve their performance.

• Global performance measure

• Performance dimensions

• Deficient performance measure

• Performance management

Performance management, done well, aligns individual efforts with ______ goals.

• organizational

• individual

• community

• investor

Which of the following is not a step in the performance management process?

• Identifying performance dimensions

• Evaluating performance

• Providing feedback

• Assigning members to a team

The use of a single score to reflect an individual employee’s overall performance is called a(n) ______.

• individual performance dimension

• global performance measure

• deficient performance measure

• contaminated performance measure

The first step in the performance management process is _______.

• developing performance measures

• identifying the purpose and performance dimensions

• evaluating performance

• developing action plans

______ are the specific tasks and activities employees must perform to do their jobs, and the competencies employees need to successfully perform those tasks and activities.

• Performance dimensions

• Performance measures

• Performance standards

• Performance metrics

Effective performance evaluation systems use _______ that are valid, have clear standards, and are specific.

• industry standards

• competitive benchmarks

• performance measures

• historic trends

An incomplete appraisal of an individual’s performance, in which important aspects are not measured, is a ¬¬¬¬______.

• contaminated performance measure

• performance standard

• deficient performance measure

• performance dimensions

A ______ refers to a performance measure that is irrelevant to an individual’s actual job performance.

• contaminated performance measure

• deficient performance measure

• performance dimension

• performance standard

In the context of performance measures, ______ refers to how well a measure yields consistent results over time and across raters.

• reliability

• validity

• predictability

• repeatability