Customer Service Quiz

Customer Service Quiz

12th Grade

25 Qs

quiz-placeholder

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Customer Service Quiz

Customer Service Quiz

Assessment

Quiz

Hospitality and Catering

12th Grade

Practice Problem

Easy

Used 2+ times

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25 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A customer-centric culture focuses solely on increasing company profits.

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Employee engagement has no significant impact on service quality.

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer satisfaction is influenced by how well a business understands and meets customer needs.

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Competitive advantage is achieved when a company ignores customer preferences.

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Training employees to handle customer interactions effectively can enhance service quality.

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The SERVQUAL model measures financial performance rather than service quality.

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Role-playing and simulation exercises help employees improve problem-solving skills in customer service.

True

False

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