Customer Service Quiz

A customer-centric culture focuses solely on increasing company profits.

• True

• False

Employee engagement has no significant impact on service quality.

• True

• False

Customer satisfaction is influenced by how well a business understands and meets customer needs.

• True

• False

Competitive advantage is achieved when a company ignores customer preferences.

• True

• False

Training employees to handle customer interactions effectively can enhance service quality.

• True

• False

The SERVQUAL model measures financial performance rather than service quality.

• True

• False

Role-playing and simulation exercises help employees improve problem-solving skills in customer service.

• True

• False

Active listening is an essential part of building a customer-centric culture.

• True

• False

A positive brand reputation has no impact on customer loyalty.

• True

• False

Companies that continuously adapt to customer preferences tend to perform better.

• True

• False