OB Quiz- Chapter 3

The cognitive component of an attitude is best described by​ _______________.

• 
  the intention to behave a certain way

• 
  the emotional feeling that underlies an attitude

• 
  the belief or description that underlies an attitude

• 
  the reactive part of an attitude

The emotional or feeling segment of an​ attitude, which is viewed to be the more critical part of an​ attitude, is called​ ________.

• the affective component

• the cognitive component

• the behavioral component

• psychological empowerment

Which of the following best describes cognitive​ dissonance?

• Agreement between the beliefs of any two people

• An incompatibility between the opinions of any two people

• An incompatibility between two of a​ person's beliefs,​ behavior, or attitudes

• Disagreement between the beliefs of any two people

Which of the following is the best description of job​ involvement?

• A positive feeling about​ one's job based on evaluating its characteristics.

• The degree to which people identify psychologically with their jobs.

• A​ person's belief that his or her job performance is meaningful.

• The degree to which people identify with an organization.

The degree to which a person has a positive feeling about a job after evaluating the​ job's characteristics is known as​ ______________.

• 
  job satisfaction

• 
  job involvement

• 
  job enrichment

• 
  job analysis

Identifying with the goals of an organization and a desire to stay with that organization is known as​ ______________.

• job identification

• perceived organizational support

• organizational retention

• organizational commitment

An​ employee's belief in the degree to which they influence their work​ environment, their​ competencies, the meaningfulness of their​ job, and their perceived autonomy is known as​ ________.

• psychological empowerment

• organizational citizenship behavior​ (OCB)

• organizational commitment​ (OC)

• job satisfaction

An HR Director wants to institute a new plan that will increase employee job satisfaction. This will not only improve profitability​ overall, but it will do so by improving​ ________.

• POS

• job satisfaction

• customer satisfaction

• employee engagement

Jeremy has been dissatisfied in his job. He has revised his​ resume, updated his LinkedIn​ profile, and accepted an invitation to interview with a competitor firm. Which response to dissatisfaction is Jeremy engaging​ in?

• Exit

• Neglect

• Voice

• Loyalty

Victoria has been experiencing increasing levels of dissatisfaction in her job. But she continues to hope that things will get better. Which response to dissatisfaction is Victoria engaging​ in?

• Exit

• Counterproductive work behavior

• Voice

• Loyalty