L10 Performance management

Sophie will be meeting with each of her team members at the start of the fiscal year. Her agenda includes discussing their performance goals, pay, career aspirations and training and development needs. This process is referred to as

• A)   onboarding.

• B)   orientation.

• C)   performance appraisals.

• D)   performance management.

• E)   career development.

A manager wishes to give a new employee a pay increase sooner than scheduled. The new employee has a great positive attitude that has made other workers more positive and productive. What is this employee receiving an earlier pay increase for?

• A)   Related performance

• B)   Social performance

• C)   Influential performance

• D)   Direct performance

• E)   Contextual performance

Which of the following is a best practice to be used when dealing with defensive employees?

• A)   Use position power to convince the employee that the appraisal is accurate.

• B)   Highlighting the emotions you feel as an assessor during the evaluation process.

• C)   Recognize that defensive behaviour is normal.

• D)   Explain to the person that defensive behaviour is unacceptable.

• E)   Tell the person that the appraisal will be repeated by another manager.

Which performance appraisal method lists several traits and a range of performance values for each trait?

• A)   Alternation ranking method

• B)   Behaviourally anchored rating scale

• C)   Graphic rating scale

• D)   Forced distribution method

• E)   Paired comparison method

Peter is appraising his employees. For each trait, he evaluates two employees at a time in order to determine the better employee of the two. Which appraisal technique is Peter using?

• A)   Paired comparison method

• B)   Forced distribution method

• C)   Alternation ranking method

• D)   Graphic rating scale

• E)   Critical incident method

Neerja is rating her team of ten employees. According to company policy, one employee should be "below expectations" and three employees should be rated "exceptional." What performance appraisal technique does this company use?

• A)   Paired comparison method

• B)   Critical incident method

• C)   Alternation ranking method

• D)   Graphic rating scale

• E)   Forced distribution method

When using management by objectives (MBO), how should the job performance goals be set?

• A)   The goals should not be set and should be allowed to change throughout the review period

• B)   Collaboratively between the employee and their manager

• C)   Collaboratively between the employee and their work team or coworkers

• D)   Independently by the manager

• E)   Independently by the senior management team

Mindy is Gary's supervisor. She is very impressed with Gary's ability to work in a team, so has rated Gary as "outstanding" for this trait. Although Gary missed more deadlines than his peers over the past quarter, Mindy also rated Gary as "above average" for the trait of "personal effectiveness" as well. Mindy's ratings indicate which performance appraisal problem?

• A)   Performance bias

• B)   Halo effect

• C)   Trait effect

• D)   Appraisal bias

• E)   Trait bias