HRD 4344

According to Sam Walton, the ultimate boss in any business is the ______________.

Which of the following is NOT a key element of customer service?

• Ignoring ALL customer complaints

• Expanding the definition of service

• Understanding who your customers are

• Developing a customer-friendly approach

A company/industry that treats its employees poorly is more likely to provide excellent customer service and great feedback from customers

• True

• False

Two critical qualities of a "Customer Friendly Approach" are ______________ and ______________.

• Communications

• Boldness

• Relationships

• Quickness

Listening to a customer’s concerns and asking polite questions helps provide better customer service

• True

• False