Communication Skills Quiz

What is verbal communication?

• Talking without using words

• Using words to talk to someone, whether in person, on the phone, or in a meeting

• Writing messages through social media

• Sending emails

Which of the following is non-verbal communication?

• Speaking loudly in a meeting

• Sending a text message

• Communicating without words, like through facial expressions or body language

• Writing a formal letter

What does digital communication include?

• Talking face-to-face

• Talking to others using technology, like texting, emails, or social media

• Sending letters through the post office

• Drawing a picture

What is the definition of professionalism?

• Acting in a way that shows respect and responsibility at work

• Arriving late to work

• Speaking informally with your coworkers

• Making jokes during meetings

What is efficiency?

• Taking a long time to complete tasks

• Being quick and effective in what you do, without wasting time or effort

• Ignoring deadlines

• Skipping work responsibilities

What is a salutation in an email?

• The greeting at the beginning, like 'Dear' or 'Hello'

• The closing sentence

• The main content of the email

• The signature at the end

What does it mean to be concise?

• Adding as many details as possible

• Saying what you need in the shortest, clearest way possible

• Writing long paragraphs

• Using unnecessary words

What is the flattery sandwich technique?

• Writing an angry email

• A polite way to give feedback by saying something nice, then addressing the issue, and ending with another nice comment

• Only saying positive things in your feedback

• Making excuses for a mistake

What are social media platforms?

• Websites or apps like Instagram, Twitter, or Facebook where people connect

• News websites

• Video streaming services

• Email providers

What is email etiquette?

• Writing informal emails

• The rules for writing polite and professional emails

• Sending emails with slang and emojis

• Ignoring grammar in emails