EIA_Q&A_FO Round2

Valet Parking associates greet all vehicles within ... seconds, using the Gran Meliá greeting.

• 10

• 15

• 20

• 30

Should it be necessary, the valet parking associate will provide a thorough vehicle wash as a complimentary service gesture.

• True

• False

The associate asks the customer if the airline identification tags can be removed upon delivery to the room.

• True

• False

In luggage services and buggy request, what is the standard delivery time?

• Within 5 minutes

• Within 10 minutes

• Within 15 minutes

• Within 20 minutes

Should the guest wish to store luggage for more than 7 days, an additional charge will apply.

• True

• False

The receptionist always greets the guest outside the desk

• True

• False

Front desk associates immediately greet and welcome the guest, making eye contact and standing up

• True

• False

The guest's email address or telephone are requested

• True

• False

The associate explains the hotel services and the Guest Service Line. The orientation includes at least ... of the main facilities in the hotel

• 1

• 2

• 3

• 4

Upon check-in,the name of the guest is used at least 3 tímes during the interaction.

• True

• False