OB Chap 3

________ refers to evaluative statements or judgments concerning objects, people, or events.

• Attitude

• Appearance

• Behavior

• Demeanor

• Performance

The statement, "A person who eats meat and then fights for animal rights demonstrates double standards" is an evaluative statement. Such an opinion constitutes the ________ component of an attitude.

• behavioral

• affective

• reflective

• cognitive

• reactive

Johanna Rouse feels disheartened because she was not selected for the campaign exchange program in Amsterdam. Which component of an attitude does Rouse's feeling represent?

• reactive

• behavioral

• affective

• cognitive

• reflective

Which of the following statements represents a person's job attitude?

• I believe my work has a direct impact on the processes of the organization.

• I enjoy my work because it offers me challenges and helps me hone my networking skills.

• I believe my work performance indicates my caliber and potential.

• I agree with the organization about its commitment to the environment.

• I believe in the organization's objectives about supporting the underprivileged.

The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is referred to as ________.

• job stability

• direct action

• emotional contagion

• job involvement

• emotional dissonance

Ben has been working as a process executive at an accounting firm for the past two years. A hard worker, his work is of good quality and he often puts in extra hours at the office to ensure his schedules are on track. Noticing his efforts, the management offers him a 20 percent hike. Two months later, Ben submits his resignation and soon joins a startup organization, at a senior position. Which of the following best explains this situation?

• A) Ben felt the hike was unwarranted.

• B) Ben, though highly skilled, lacked ambition.

• C) Ben was motivated by the prospect of extrinsic rewards.

• D) Ben found his work to be routine and monotonous.

• E) Ben was gunning for a position at the competing firm all along.

Lillian Stintson works for a global women's rights organization. In the past few months, she has traveled across the globe for the campaign she was working on. In addition, she has been working weekends to meet campaign milestones. She has now decided to take a month's holiday to relax and get a much-needed break. She knows that the organization will understand her need for a long holiday. Which of the following best represents Stintson's feeling?

• A) low employee engagement

• B) high perceived organizational support

• C) low organizational commitment

• D) low job involvement

• E) high interest in whistle-blowing

) ________ refers to an organization's self-regulated actions to benefit society or the environment beyond what is required by law.

• A) Emissions accountability

• B) Sustainability level

• C) Philanthropy profile

• D) Corporate Social Responsibility

• E) Ethical preference assessment

Why should managers be interested in their employees' attitudes?

• A) They result from behavior.

• B) They lead to self-concordance.

• C) They give warnings of potential problems.

• D) They result in emotional contagion.

• E) They result in cognitive dissonance.

To get his company through some hard economic times, Ben's working hours have just been reduced from 40 hours a week to 33. Ben is upset about the reduction in time and pay, but he shows up at work every morning and is willing to patiently wait until economic times improve and he can go back to working full time. Which of the following types of response is being displayed by Ben?

• A) voice

• B) neglect

• C) loyalty

• D) exit

• E) acceptance