Communication Skills Quiz

What is a fact about effective communication?

• People can rely on others to understand their feelings without explanation.

• Expecting others to be mind readers is effective.

• People need to clearly state their wants, needs, opinions, and feelings.

• Subtle hints are enough for good communication.

In the communication process, how does the receiver indicate to the sender that the message has been received and understood?

• By ignoring the message

• By providing feedback

• By changing the topic

• By repeating the message

Refusal skills are designed to help someone avoid participating in unhealthy behaviors.

• True

• False

Which of the following is NOT a characteristic of I-statements?

• Passing judgement on the receiver

• Explaining personal feelings

• Expressing thoughts clearly

• Promoting healthy communication

What is included in the communication process besides the exchange of messages?

• Silence

• Feedback

• Noise

• Delay

How should conflicts be resolved according to the guidelines for online communication?

• Solve conflicts offline.

• Argue publicly online.

• Ignore the conflict.

• Involve as many people as possible.

Which of the following is an example of written verbal communication?

• Phone calls

• Emails

• Face-to-face talks

• Gestures

What is a key practice for maintaining online security?

• Keep passwords private.

• Share passwords with friends.

• Use simple passwords.

• Write passwords on public forums.

What is an important part of acknowledging the other person’s emotions?

• Ignoring their feelings

• Relating to their emotions

• Interrupting them

• Avoiding feedback

What should you do to show you are actively listening?

• Ignore the speaker

• Repeat what you heard in your own words

• Avoid eye contact

• Interrupt frequently