Room Service - Delivery Quiz

When should you ask where to set up the food?

• Before entering the room

• After setting up the food

• After introducing yourself

• After presenting the bill

Which of the following is NOT part of the room service process?

• Setting up the food

• Asking the guest to clean up after eating

• Presenting the bill

• Bidding goodbye

Why should you ask to open the curtain?

• To let natural light in for a better dining experience

• To show the guest the view

• To inspect the room’s condition

• To check if the curtain needs cleaning

What should you do before leaving the guest’s room?

• Ask if they need anything else

• Take back the food tray immediately

• Turn on the TV for them

• Close the curtains

How should you present the bill to the guest?

• Place it on the table without saying anything

• Politely hand it to them and wait for their response

• Ask them to pay immediately in cash only

• Leave it on the bed and walk away

After knocking, what should you do next?

• Introduce yourself

• Set up the food

• Announce room service

• Ask to open the curtain

Why is it important to introduce yourself?

• To ensure the guest knows your name

• To make a good impression and establish trust

• To show off your position in the hotel

• To check if the guest remembers you

Why is it important to ask what time to come back for clearance?

• To schedule the collection of used dishes and trays

• To remind the guest about checkout time

• To make sure they don’t order more food

• To check if they need extra towels

What is the first step when delivering room service?

• Announce room service

• Knock 3 times

• Introduce yourself

• Present the food

What number should the guest dial if they need further assistance?

• 911

• 101

• 1001

• 0