Logistics review 2

Focuses on an organization's ability to respond to changes in demand with respect to volume and variety

• Cost reduction strategies
• Supply chain management
• Agile supply chain

• Operational efficiency

Coordinates not only within organizations, but also across organizations, suppliers, procurement, marketers

• Limited communication with suppliers.
• SCM Philosophy

• Council of Supply Chain Management

• Isolation within departments only.

A framework that identifies eight relevant processes, such as customer relationship management, demand management, and order fulfillment, associated with supply chain management

• Supply Chain Management Framework
• Supply Chain Operations Reference (SCOR) model
• Logistics Optimization Model
• Global Supply Chain Forum (GSCF) model

One of the eight processes in the GSCF Model, it provides the structure for how relationships with customers will be developed and maintained.

• Demand Management

• Customer Service Management

• Returns Management

• Customer Relationship Management

One of the eight processes in the GSCF model, the returns management

• Provides the structure for how relationships with customers will be developed and maintained

• Deals with the administration of the PSAs developed by customer teams as part of the Customer Relationship Management process

• Involves activities associated with returns, reverse logistics, gatekeeping, and avoidance

• Provides the structure for developing and bringing to market products jointly with customers and suppliers

Refers to the raw materials, component parts, and supplies bought from outside organizations to support a company's operations

• Sourcing
• Inventory Management
• Logistics
• Procurement

Is similar to a visa or Mastercard, but are only used for organizational needs and purchases

• Prepaid card
• Debit card
• Procurement card (P-card)

• Personal credit card

Procurement costs often range from ___ to ___% of an organization's revenues

• 30-50%

• 0-20%

• 60-80%

• 90-100%

One of the eight processes in the GSCF Model, it involves filing orders as well as all activities necessary to design a network and enable a firm to meet customer requests while maximizing profitability

• Demands Management

• Supplier Relationship Management

• Returns Management

• Order Fulfillment

A framework that identifies five key processes: Plan, Source, Make, Deliver, Return.

• SCOR model

• GSCF model

• Fourth Party Logistics

• Perfect Oder