Mastering Workplace Etiquette Quiz

Match the following greetings with their appropriate context in a professional email.

• Very casual greeting, often used in text messages

• Yo [Name]

• Informal greeting to a close friend

• Dear [Name]

• Formal greeting in a professional email

• Hiya [Name]

• Casual and friendly greeting, not suitable for professional emails

• Hey [Name]

Which of the following is considered appropriate business attire for a formal meeting?

• Jeans and a T-shirt

• A suit and tie

• Shorts and sandals

• A tracksuit

What is the recommended action if you are running late for a meeting?

• Ignore it and arrive when you can

• Inform the organiser as soon as possible

• Wait until the meeting is over to apologise

• Send a text message to a colleague

(a)   is a key component of effective email etiquette.

• Using emojis frequently
• Keeping the email concise and to th
• Writing in all capital letters
• Using slang and informal language

What is the best way to resolve a conflict with a colleague?

• Avoid the person and hope the issue resolves itself

• Discuss the issue openly and respectfully

• Complain to other colleagues about the person

• Send an anonymous note

Which of the following is a good practice for managing your time effectively at work?

• Multitasking as much as possible

• Prioritising tasks based on deadlines

• Taking frequent, long breaks

• Working without a plan

What is the appropriate way to end a professional email?

• Cheers

• Best regards

• See ya

• Later

Which of the following is considered unprofessional during a meeting?

• Taking notes

• Checking your phone frequently

• Listening attentively

• Asking relevant questions

What should you do if you receive an email that was not intended for you?

• Delete it immediately

• Forward it to others

• Reply to the sender to inform them of the mistake

• Ignore it

Which of the following is a sign of good professional communication?

• Interrupting others frequently

• Listening actively and responding appropriately

• Speaking over others

• Using jargon excessively