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Customer Service 2 Quiz

Authored by Emerline Henry

Education

12th Grade

Used 1+ times

Customer Service 2 Quiz
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10 questions

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1.

OPEN ENDED QUESTION

15 mins • 5 pts

Discuss TWO (2) characteristics that positively influence customer service.

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OFF

2.

OPEN ENDED QUESTION

15 mins • 5 pts

Discuss TWO (2) benefits of proactive communication.

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OFF

3.

OPEN ENDED QUESTION

15 mins • 5 pts

Identify and elaborate TWO (2) ways to evaluate customer service.

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OFF

4.

OPEN ENDED QUESTION

15 mins • 5 pts

Explain TWO (2) reasons why monitoring customer service is important.

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OFF

5.

OPEN ENDED QUESTION

15 mins • 5 pts

Briefly explain TWO (2) best situations for face-to-face communication.

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OFF

6.

OPEN ENDED QUESTION

15 mins • 5 pts

Discuss FIVE (5) techniques for handling angry customers.

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OFF

7.

OPEN ENDED QUESTION

15 mins • 5 pts

Provide and elaborate on TWO (2) ways to file a complaint.

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OFF

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