
Customer Service 2 Quiz
Quiz
•
Education
•
12th Grade
•
Practice Problem
•
Easy
Emerline Henry
Used 1+ times
FREE Resource
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10 questions
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1.
OPEN ENDED QUESTION
15 mins • 5 pts
Discuss TWO (2) characteristics that positively influence customer service.
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2.
OPEN ENDED QUESTION
15 mins • 5 pts
Discuss TWO (2) benefits of proactive communication.
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3.
OPEN ENDED QUESTION
15 mins • 5 pts
Identify and elaborate TWO (2) ways to evaluate customer service.
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4.
OPEN ENDED QUESTION
15 mins • 5 pts
Explain TWO (2) reasons why monitoring customer service is important.
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5.
OPEN ENDED QUESTION
15 mins • 5 pts
Briefly explain TWO (2) best situations for face-to-face communication.
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6.
OPEN ENDED QUESTION
15 mins • 5 pts
Discuss FIVE (5) techniques for handling angry customers.
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7.
OPEN ENDED QUESTION
15 mins • 5 pts
Provide and elaborate on TWO (2) ways to file a complaint.
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