Customer Service 2 Quiz

Discuss TWO (2) characteristics that positively influence customer service.

Discuss TWO (2) benefits of proactive communication.

Identify and elaborate TWO (2) ways to evaluate customer service.

Explain TWO (2) reasons why monitoring customer service is important.

Briefly explain TWO (2) best situations for face-to-face communication.

Discuss FIVE (5) techniques for handling angry customers.

Provide and elaborate on TWO (2) ways to file a complaint.

Provide TWO (2) ways to invest in Customer Service Training.

Propose recommendations for developing customer service and how each can improve customer satisfaction.

Explain FIVE (5) key characteristics of customer service.