What does ERP stand for?

• Enterprise Resource Planning
• Employee Relationship Process
• Efficient Resource Process
• Enterprise Resource Procedure

Answer explanation

ERP helps manage business operations efficiently.

Which system helps businesses track customer preferences?

• ERP
• CRM
• SCM
• BPI

Answer explanation

CRM is designed to store and manage customer information.

What does SCM focus on?

• Managing customer relationships
• Organizing internal business data
• Managing supply chains and deliveries
• Improving employee productivity

Answer explanation

SCM ensures that products are delivered efficiently.

What is a business process?

• A set of steps businesses follow to get things done
• A type of marketing strategy
• A way of hiring employees
• A method of tracking business expenses

Answer explanation

Business processes are structured workflows within an organization.

What is an example of a business process?

• Ordering a pizza online
• Watching a movie
• Reading a book
• Taking a vacation

Answer explanation

A business process involves a structured sequence of tasks.

Why is ERP important for businesses?

• It improves marketing strategies
• It helps manage business operations in one system
• It focuses only on customer interactions
• It replaces human employees

Answer explanation

ERP centralizes data for better decision-making.

What does CRM stand for?

• Customer Relationship Management
• Client Resource Management
• Corporate Resource Monitoring
• Customer Revenue Management

Answer explanation

CRM helps businesses manage customer interactions.

Which of the following is an example of CRM?

• Tracking customer purchases
• Managing product shipments
• Scheduling employee shifts
• Counting business profits

Answer explanation

CRM is focused on maintaining customer relationships.

How does SCM help a toy company?

• It improves employee motivation
• It ensures toys are delivered on time
• It tracks customer complaints
• It reduces social media advertisements

Answer explanation

SCM ensures timely and efficient product deliveries.

What happens when Business Process Integration is not used?

• Businesses operate more smoothly
• Different departments struggle to communicate
• Customers get faster service
• Employees feel more productive

Answer explanation

Lack of integration leads to inefficiencies.