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VA number: 7293052806490938 (Permata)

Which bank account do you need to check?

• 00702315050

• 00702597900

• 00702597978

• 00702585384

VA: 8214334475253860 (permata)
Amount: IDR 500,000

Date: 8 Februari 2025

You checked it on SR until T+2 but it is not found

What's the next step?

• Check the VA on Zendesk to find if there's any confirmation email from Permata

• Informed the merchant to check for bounce back

• Escalate to FinOps for double check

• Escalate to L2

VA: 8214334475253860 (permata)
Amount: IDR 500,000

Date: 8 Februari 2025

Continuing from previous question, you found an email from Permata as on the picture

Which date will you use to create manual payment?

• 8 February 2025

• 9 February 2025

• 10 February 2025

• 11 February 2025

Still continuing from previous question.

Based on the screenshot, which timestamp do you need to use?

• 10:47:00

• 00:00:00

• 10:47

How to check this transaction on AD?

• This is not VA transaction

• The VA number is on Terminal

• Add prefix 9347/9655 in front of Nomor Struk to make the VA number as a whole

• Add prefix 9347/9655 in front of Kode Bayar to make the VA number as a whole

VA: 9347018859637236 (BSI)

Based on the screenshot, which timestamp you should follow?

• 3:31:00

• 17:19:00

• 15:31:00

• 00:00:00

VA: 9347018859637236 (BSI)
Date: 9 February 2025; 15:33:07
Amount: IDR 570,138

FinOps confirmed it is found on 9 February 2025; 15:34:00

Which timestamp should we use for audit exclusion?

• 9 February 2025; 15:33:07

• 9 February 2025; 15:34:00

• 9 February 2025; 00:00:00

• No need for audit exclusion

There are 2 Permata VA transaction using payment link
Both transactions are found on Settlement Report

The first transaction has been completed and reflected on payment link

The second transaction is not reflected yet

How should we proceed the second transaction?

• Create manual payment without invoice ID

• Create manual payment with the same invoice ID

• Payment cannot be proceed - refund it to end user

• Payment cannot be proceed - offer top up to customer

VA number: 8214171047381347 (Permata)

There's a notification email from Permata as well

Which bank account do you need to check?

• 00702315050

• 00702595568

• 00702597978

• 00702585384

VA: 8214171047381347

Amount: IDR 20,000,000

Not found on AD but found on SR on T+3

What is the next step?

• Create manual payment with audit exclusion

• Create manual payment without audit exclusion

• Wait for audit to kick in