CHAP 5 - Practice 1

Which of the following statements about communication in today's workplace is correct?

• Despite the increased use of social media networks, companies are reluctant to use social media sites such as Facebook and Twitter to conduct business.

• Individuals are using more mobile electronic devices to communicate with others.

• Because individuals are more dispersed, messages are longer and less frequent.

• Because of social media networks, today's communication includes more one-on-one conversations.

Which statement about the use of e-mail in today's workplace is correct?

• Workers report spending about three hours per day on work e-mail.

• Businesses use memos more frequently than e-mail messages to communicate internally with employees.

• Only managers and top-level business executives use e-mail to communicate with others.

• Today's workers spend very little time writing e-mail messages.

Which of the following is an effective strategy for controlling your e-mail inbox?

• Read and respond to each message within 10 minutes.

• Check your e-mail only in the mornings.

• Check your e-mail at set times during the day.

• Ask your co-workers not to e-mail you unless it's urgent.

Which of the following is an appropriate situation for sending an e-mail message in a business context?

• Matthew is angry with one of his colleagues and wants to let her know exactly how he feels.

• Jane found a great political joke she wants to share with her colleagues.

• Chris must send the monthly sales data to his department.

• Maggie needs to vent her frustrations about working conditions to her shift supervisor.

Which of the following is an effective subject line?

• PARKING PERMITS

• Staff Meeting

• Please Respond to Job Satisfaction Survey

• Important! Please Read Now

What is the current advice on the use of a greeting on business e-mails?

• Omit greetings because they make an e-mail appear too casual.

• Add a greeting only when forwarding an e-mail with a lengthy header.

• Don't waste precious digital space on the nonessential keystrokes of a greeting or salutation.

• Begin with a greeting to provide a visual cue and to show friendliness.

Bennett is sending an e-mail message about a change in procedure for submitting work hours. Which of the following states the purpose in a way that could be used to start the email message?

• Recently, the management staff discussed our process for submitting work hours.

• A new procedure for submitting work hours will go into effect on April 1.

• Are you in the mood to try something a little different?

• We all hate when procedures change, but sometimes change is needed.

Which of the following will help improve the readability of an e-mail message’s body section?

• Including a friendly salutation

• Using numbered or bulleted lists

• Writing ideas in long, well-developed paragraphs

• Starting the message indirectly

Which of the following should be included in an effective email closing?

• An action statement with due dates and requests

• A promise to follow up later

• A reminder of the sender’s credentials and expertise

• A specific timeframe in which the sender should reply

The final element of an e-mail message should be _______.

• your name and full contact information

• a witty phrase and your name

• the name of the business or organization only

• an attachment