You are configuring the mail app on an iPhone to use an Outlook.com email address. What configuration information do you need to enter to establish connectivity?

• Email address and password

• Email address, password, and server name

• Email address, password, server name, and mail protocol

• Email address, password, server name or IP address, and mail protocol

Which type of smartphone display has fewer layers, providing more flexibility, a better viewing angle, and excellent color as compared to other technologies?

• IPS

• OLED

• LED

• TN

In which scenario would you use the Fn key and the F10 key?

• To turn the screen brightness down

• To turn the screen brightness up

• To turn the speaker volume down

• To turn the speaker volume up

You are purchasing a mobile device that allows you to use multi-finger gestures to interact with the device. What type of touchscreen technology does this device most likely use?

• Capacitive

• Infrared

• SAW

• Resistive

You are using a public Wi-Fi hotspot and believe that someone is trying to hack into your laptop. Which laptop feature should you use to immediately turn off all wireless connections?

• Silent mode

• Quiet mode

• Airplane mode

• Connectionless mode

You have been asked to purchase a new camera for the company photographer. Some of the cameras are marketed as “smart” cameras. What key feature does this likely mean the camera includes?

• Wi-Fi

• RJ-45

• Separate video processor

• Internal hard drive

Your friend’s iPhone 13 will no longer charge. They have tried replacing the charging block and cable with compatible ones and tested the wall outlet. What should be done next?

• Purchase a new phone.

• Purchase a new battery.

• Take the phone to a repair shop.

• Use a wireless charging pad.

Your customer brought you a laptop with an internal battery that will no longer charge. You have told them that replacing the battery will be no problem at all. Which of the following will you need to do first?

• Remove the back cover.

• Remove the keyboard.

• Disconnect the external power.

• Disconnect the LCD panel.

A coworker is having a problem with their laptop and has asked you to fix it. When an external keyboard is plugged in, the laptop works just fine, but without it strange characters appear on the screen when typing. Which of the following are likely causes? (Choose two.)

• The driver is corrupted and needs to be updated/replaced.

• The ribbon cable is partially disconnected and needs to be reseated.

• The laptop needs to be replaced.

• There is debris under the keys.

You’re working as the IT support person at an accounting firm. One of the accountants dropped their keyboard, and the number 5 key is no longer there. This is a critical problem for an accountant. What is the most cost-effective way to get them up and running again?

• Replace the laptop with a new one.

• Replace the entire keyboard.

• Replace the missing key.

• Give them a desktop computer to use.