CHAPTER 3 E-Fulfillment

What does the term "e-fulfillment" refer to?

• Online marketing strategies

• The process of delivering goods ordered online

• Customer feedback management

• Inventory reduction techniques

Which of the following is a key component of e-fulfillment?

• Website design

• Payment gateway integration

• Order processing and delivery

• Social media management

What role do warehouses play in e-fulfillment?

• Storing customer feedback

• Storing and managing inventory

• Creating online advertisements

• Developing websites

What is the first step in the e-fulfillment process?

• Packaging products

• Receiving and processing customer orders

• Delivering goods

• Handling customer complaints

Which technology is most useful in streamlining e-fulfillment processes?

• Virtual Reality

• Warehouse Management Systems (WMS)

• Email marketing tools

• Chatbots

What is the importance of accurate inventory management in e-fulfillment?

• It reduces product prices

• It ensures timely order fulfillment and avoids stockouts

• It helps with website optimization

• It improves customer reviews

What is "last-mile delivery" in e-fulfillment?

• The first step in order processing

• The final step of delivering goods to the customer

• Packaging products for shipment

• Processing returns

How does automation improve e-fulfillment efficiency?

• It increases customer service costs

• It speeds up order processing and reduces errors

• It decreases the number of orders

• It creates marketing campaigns

Which of the following is a major challenge in e-fulfillment?

• Developing online marketing strategies

• Managing inventory levels and delivery times

• Increasing social media presence

• Hiring more sales staff

What is the role of packaging in e-fulfillment?

• It helps with marketing the product

• It protects the product during transit and enhances the unboxing experience

• It increases delivery speed

• It helps manage online payments