Managing Relation and Customer Loyalty

Which of the below factors does NOT affect Loyalty?

• Customer Satisfaction

• Type of Customers

• Trust

• Perception about of Organization

In this type of loyalty, customers tend to purchase the products or services from the same company or organization

• Monopoly Loyalty

• Incentivized Loyalty

• Habitual Loyalty

• Cognitive Loyalty

In this type of loyalty, customers remain loyal to their company or organization as the cost of change or switching over to another company or organization is high.

• Cost of Change Loyalty

• Committed Loyalty

• Cognitive Loyalty

• Habitual Loyalty

Which of the below is NOT a Guest Relations main principle.

• Personalized Service and Tailored Experiences

• Effective Communication and Regular Engagement

• Building Strong Relationships and Fostering Loyalty

• Effective Guest Billing

____________ is the first step for building the foundation of loyalty.

• Acquire the entire market

• Target the right customer

• Check for competitors strategies

• Check market condition

___________Customers in this tier tend to generate low revenues for a firm.

• Platinum

• Gold

• Iron

• Lead

Extremely dissatisfied customers can turn into ___________ providing an abundance of negative word-of-mouth for the service provider.

• Apostle

• Bad Influence

• Terrorists

• Preacher

Identify the airline code

• UK

• UL

• UA

• LU

True loyalty is often defined as combining both ________ and _________ loyalty

• behavioral & psychological

• behavioral & Committed

• Habitual & attitudinal

• behavioral & attitudinal

Airline Code for the attached airlines is ________

• EK

• ET

• EH

• EY