Communication Methods at Work

What is Pippa's favorite method of communication at work?

• Instant messages

• Emails

• Phone calls

• Video calls

According to Phil, what is a benefit of instant messages?

• They allow for quick answers

• They are more formal than emails

• They are difficult to search

• They are slower than phone calls

What phrase might you use if someone’s video is not working well?

• I didn't catch that

• Could you mute, please?

• Your video is freezing

• You're on mute

What should you say if you want to interrupt politely during a video call?

• You're breaking up

• Could you mute, please?

• Could I stop you for just a moment?

• Your video is freezing

What is a common issue with instant messages according to Phil?

• They are too formal

• They can be lost easily

• They are slower than emails

• They are not immediate

What should you check when calling someone unexpectedly?

• If they have a good internet connection

• If they prefer emails

• If they are in the office

• If it is a good time to talk

What is a suggested phrase when you need help over the phone?

• Could you mute, please?

• I don't know if you can help me, but...

• Your video is freezing

• You're breaking up

What is a reason to use emojis in instant messages?

• To make messages more formal

• To confuse the recipient

• To create a sense of being in the office

• To replace text entirely

What is a common phrase to use if you are busy and receive an instant message?

• I don't know if you can help me, but...

• Could you mute, please?

• Your video is freezing

• I'm in a meeting right now, I'll get back to you later

What is a benefit of video calls mentioned by Pippa?

• They are less formal than instant messages

• They allow preparation in advance

• They are more stressful than phone calls

• They are less productive than in-person meetings