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FABM 1 COT EVALUATION

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11th Grade

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FABM 1 COT EVALUATION
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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

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What is the primary characteristic of a service business?

It sells physical products to customers.

It offers intangible services to customers

It manufactures goods in a factory.

It only operates online.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an example of a service business?

A bakery that sells bread

A car dealership that sells vehicles

A hospital providing medical care

A clothing store selling clothes

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In a service business, which of the following is true about customer interaction?

Customers never interact with service providers.

Customers directly participate in the service process.

Services are delivered without any input from customers.

Services are always provided in a factory setting.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is quality control challenging for a service business compared to a product-based business?

Services are always standardized.

Services are intangible and cannot be measured in the same way as physical products.

Services are produced in large quantities.

Services can be stored for later use.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a key difference between a service business and a product business?

A service business provides tangible products.

A product business requires customer participation

A service business cannot be touched or stored

A service business sells physical items to customers

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