ISO 9001:2015 Quiz

You are a supervisor, and an operator reports a non-conformity. What is the first step you should take according to the QMS?

• Reprimand the operator for making a mistake.

• Attempt to fix the issue yourself without documentation.

• Follow the established non-conformity reporting procedure.

• Ignore the issue and hope it resolves itself.

You are conducting an internal audit of the document control process. You select a sample of documents, including work instructions, quality manuals, and forms. You notice that some of the documents:

1.       Have no revision date or are out of date.

2.      Are not signed or approved.

3. 3. Are saved in different locations and formats, making them hard to find.

Based on this scenario, which of the following ISO 9001:2015 requirements is most likely NOT being met?

• Control of documented information (clause 7.5)

• Control of nonconforming outputs (clause 10.2)

• Management review (clause 9.3)

• Resource management (clause 7.1)

The management review meeting is approaching. You are responsible for collecting data to present to top management. This data should include:

·        Customer feedback (complaints, satisfaction surveys)

·        Internal audit results

·        Process performance data

·        Non-conformity and corrective action reports

Which of the following is NOT a potential consequence of inadequate or inaccurate data being presented during the management review?

• Incorrect decisions about the QMS.

• Missed opportunities for improvement.

• Increased customer satisfaction.

• Failure to address risks and opportunities.

You are the HR Manager for a growing manufacturing company that produces automotive parts. You're responsible for developing job descriptions for various roles, including Production Line Operators, Quality Control Inspectors, and Maintenance Technicians. You want to ensure these job descriptions align with the principles of ISO 9001:2015 to support the company's goal of achieving ISO certification.

Which of the following is NOT a key element to include in a job description to demonstrate compliance with ISO 9001's competence requirements (Clause 7.2)?

• Responsibilities and duties of the role (e.g., operating machinery, performing quality checks)

• Required skills and knowledge (e.g., blueprint reading, use of measuring tools)

• Employee's preferred lunch break time

• Necessary qualifications and experience (e.g., technical certifications, safety training)

A job description for a "Production Line Operator" states, "Must be able to operate CNC machines and perform routine maintenance." How does this contribute to fulfilling ISO 9001 requirements?

• It defines the required competence for the role, helping ensure the employee has the necessary skills to produce quality parts according to specifications.

• It guarantees the employee will never make any errors during production.

• It eliminates the need for supervisor oversight on the production line.

• It ensures the employee will have a positive attitude towards their work.

Why is it important to regularly review and update job descriptions in the context of ISO 9001?

• To justify salary increases for all employees.

• To ensure job descriptions accurately reflect current manufacturing processes, technologies used, and quality standards.

• To comply with labor laws that are not directly related to ISO 9001.

• To give the HR department something to do.

ISO 9001:2015 is a standard for product certification.

• True

• False

The PDCA (Plan-Do-Check-Act) cycle is a key concept in ISO 9001:2015.

• true

• false

ISO 9001:2015 requires organizations to document every single process.

• true

• false

Customer satisfaction is one of the seven quality management principles.

• true

• false