Training and Development 2

What are the three categories of turnover costs?

• Separation, Replacement, Training

• Recruitment, Training, Development

• Separation, Recruitment, Management

• Training, Development, Evaluation

What is included in separation costs?

• Advertising for new hires

• Training new employees

• Conducting exit interviews

• Employee recognition programs

What is the estimated turnover cost for an hourly hospitality employee?

• $1,000 to $3,000

• $3,000 to $10,000

• $20,000 to $50,000

• $10,000 to $20,000

What percentage of a manager's day can recruitment consume?

• 10% to 20%

• 20% to 30%

• 50% to 70%

• 30% to 50%

What is the standard percentage of payroll expenses that companies report for training?

• 4% to 5%

• 3% to 4%

• 2% to 3%

• 1% to 2%

When should training budgets be increased?

• During a period of decreased hiring

• When employee turnover is low

• At the introduction of a new product

• During the last six months of operation

What is typically the largest expense in a training program?

• Opportunity costs

• Delivery costs

• Labor costs

• Materials costs

What are expendable materials in training?

• Items that require special handling

• Items that are expensive

• Items that are one per person

• Items that can be reused

What do delivery costs in training refer to?

• Costs of preparing training materials

• Costs of hiring trainers

• Costs of materials used in training

• Costs incurred during the actual delivery time

What is an example of an intangible cost of training?

• Material costs

• Delivery costs

• Opportunity costs

• Labor costs