Ice Breaker Quiz!

What is the primary role of an IT Support Specialist?

• Developing software applications

• Designing websites

• Troubleshooting and resolving technical issues

• Creating digital marketing campaigns

Which of the following is NOT a common responsibility of IT support?

• Installing and configuring software

• Repairing hardware issues

• Managing network security

• Writing advanced programming code

What does "troubleshooting" mean in an IT support context?

• Buying new computers when old ones break

• Identifying and fixing technical problems

• Preventing all future issues

• Ignoring minor issues until they become major

What type of operating system is most commonly used in business environments?

• Windows

• macOS

• Linux

• Android

Which of the following is considered an IT best practice?

• Ignoring software updates

• Using the same password for all accounts

• Backing up data regularly

• Letting unverified users access secure systems

What is the most effective first step when assisting a user with a technical problem?

• Restarting the computer immediately

• Asking the user to describe the issue

• Reinstalling the operating system

• Running a virus scan without any information

Which of these IT certifications is commonly pursued by entry-level IT support professionals?

• AWS Certified Solutions Architect

• Cisco CCIE

• CompTIA A+

• Certified Ethical Hacker (CEH)

What does "help desk" refer to in an IT environment?

• A physical desk where IT professionals sit

• A support service that assists users with technical issues

• A piece of software that fixes problems automatically

• A tool used for designing computer programs

Why is documentation important in IT support?

• It helps keep track of past issues and solutions

• It makes troubleshooting easier for future support cases

• It allows team members to stay informed

• All of the above

Which skill is most important for an IT Support Specialist?

• Advanced coding ability

• Strong customer service and communication

• Graphic design expertise

• Video editing skills