NHA Module 11 Version 3.0

What is the primary method for scheduling and monitoring patient appointments?

• Using only paper-based systems

• Using electronic and paper-based systems

• Using verbal communication

• Using handwritten notes

How should appointment needs be prioritized?

• Based on the patient's age

• Based on the doctor's availability

• Based on urgency

• Based on the patient's insurance

What must be verified to ensure financial eligibility?

• Patient's employment status

• Insurance coverage

• Patient's educational background

• Patient's marital status

What is essential to confirm for accurate billing?

• Patient's favorite color

• Diagnostic and procedural codes

• Patient's travel history

• Patient's hobbies

What guidelines should be used for preparing documentation and billing requests?

• Outdated coding guidelines

• Current coding guidelines

• Personal coding preferences

• Random coding guidelines

What is the purpose of charge reconciliation?

• To increase patient visits

• To ensure accurate financial records

• To improve patient satisfaction

• To reduce staff workload

Who should be billed for services performed?

• Only the patient

• Only the insurer

• Patients, insurers, and third-party payers

• Only third-party payers

What should be processed to appropriate staff members?

• Office mail and faxes

• Patient's personal emails

• Patient's social media messages

• Patient's text messages

What should be facilitated to other health care providers?

• Patient's personal preferences

• Referrals

• Patient's hobbies

• Patient's travel history

What should be followed up with patients?

• Their dietary habits

• Their appointment confirmations

• Their social media activity

• Their travel plans