Quiz 30

The client contends that the project's deliverables do not meet the agreed-upon specifications and have to be reworked. The client shows the meeting minutes to the project manager saying that the standard for the acceptance of the deliverables was discussed earlier in the project, during one of the status calls. What should the project manager do first?

• Check the project charter for the contract terms

• Agree to rework the deliverables to meet the requirements as requested by the customer

• Review the agreements for the acceptance criteria

• Tell the customer to proceed with claims administration to resolve the issue

A project manager is leading a project with high levels of uncertainty and unpredictability. As a result, the project manager has spent an inordinate amount of time dealing with a large volume of change requests, which have put the project significantly behind schedule. What could the project manager have done differently to control the schedule better?

• Used iterative scheduling with a backlog

• Authorized a change control board (CCB)

• Applied a waterfall framework to the project

• Further decomposed of the WBS before the start of the project.

A project to integrate hardware and software is in execution. The hardware requirements are well-defined with a detailed WBS. The software requirements, however, are vague and frequently change, forcing the team to develop the product incrementally with short feedback loops. The team is frustrated by the frequency of changes and the chaos that they create. How should the project manager respond?

• Ignore the team's frustration and focus on the project goals

• Absorb the team's frustrations and demonstrate positivity

• Institute a strict change control process for software development

• Eliminate the short feedback loops to allow more flexibility

A small organization with one project manager decides to transition from a traditional waterfall project management approach to agile. However, the relevant organizational personnel lacks experience with agile methodologies. The organization has elected to use hybrid life cycles as a transition strategy. What else should be done to facilitate the transition?

• Replace the existing project manager with an experienced external agile coach

• Establish a directive project management office (PMO) to lead the transition

• Eliminate the project manager's role entirely as agile teams are self-managing

• Contract an external agile coach to assist the organization with the transition

The specifications call for a component to be 4.5 mm in thickness with specification limits set at 4 mm and 5 mm respectively. After producing the first batch, the thickness of the parts is measured and recorded on a control chart. Based on the chart below, what can be said about this process?

• In control since all of the measurements are between 4 mm and 5 mm

• Out of control based on the measurement of 4.1 mm, and corrective action should be taken

• Out of control based on the rule of seven, and corrective action should be taken

• In control because the average thickness is between 4.2 mm and 4.8 mm