FRONT OFFICE RECEPTION

What are the two categories of mail handling in an office?

• a) Incoming mail and outgoing mail
  

• b) Registered mail and express mail

• c) Private mail and official mail

• d) Standard mail and courier mail

Which document is required when sending a package through Express Mail Service (EMS)?

• a) Invoice

• b) Bill of Lading

• c) Consignment Note

• d) Delivery Order

What is the function of a franking machine?

• a) To fold documents for mailing

• b) To weigh letters before sending

• c) To print addresses on envelopes

• d) To stamp date and postage on mail

Which of the following is NOT an equipment used for managing outgoing mail?

• a) Paper folding machine

• b) Letter opener

• c) Parcel weighing scale

• d) Photocopier

What is the purpose of a locked mailbag?

• a) To store confidential mail securely

• b) To separate different types of mail

• c) To speed up mail sorting

• d) To track outgoing mail records

Which of the following information is required in an outgoing mail record book?

• a) Receiver’s name and address

• b) Sender’s home address

• c) Postman’s signature

• d) Type of envelope used

What is the correct order of steps in handling incoming mail?

• a) Open mail → Stamp date received → Register mail → Deliver to recipient

• b) Stamp date received → Open mail → Register mail → Deliver to recipient

• c) Register mail → Open mail → Stamp date received → Deliver to recipient

• d) Deliver to recipient → Register mail → Stamp date received → Open mail

Which of the following must be included in a fax cover sheet?

• a) Date of birth

• b) Number of pages

• c) Employee ID number

• d) Office WiFi password

Which step is NOT part of sending an email?

• a) Typing the recipient’s email address

• b) Clicking “Send”

• c) Attaching a handwritten letter

• d) Writing a subject line

What should be done if a package recipient is absent?

• a) Return the package to the sender

• b) Leave the package outside their office

• c) Store the package and notify the recipient

• d) Open the package and check its contents