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FRONT OFFICE RECEPTION

Authored by Gilbert Tigong Anak Ajai Chegong

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FRONT OFFICE RECEPTION
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the two categories of mail handling in an office?

a) Incoming mail and outgoing mail

b) Registered mail and express mail

c) Private mail and official mail

d) Standard mail and courier mail

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which document is required when sending a package through Express Mail Service (EMS)?

a) Invoice

b) Bill of Lading

c) Consignment Note

d) Delivery Order

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the function of a franking machine?


a) To fold documents for mailing

b) To weigh letters before sending

c) To print addresses on envelopes

d) To stamp date and postage on mail

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT an equipment used for managing outgoing mail?

a) Paper folding machine

b) Letter opener

c) Parcel weighing scale

d) Photocopier

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of a locked mailbag?

a) To store confidential mail securely

b) To separate different types of mail

c) To speed up mail sorting

d) To track outgoing mail records

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following information is required in an outgoing mail record book?

a) Receiver’s name and address

b) Sender’s home address

c) Postman’s signature

d) Type of envelope used

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the correct order of steps in handling incoming mail?

a) Open mail → Stamp date received → Register mail → Deliver to recipient

b) Stamp date received → Open mail → Register mail → Deliver to recipient

c) Register mail → Open mail → Stamp date received → Deliver to recipient

d) Deliver to recipient → Register mail → Stamp date received → Open mail

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