Quiz #3

What is the first step in the Seven Steps for Effective Problem Solving in the Workplace?

• Identify the issues

• Understand everyone's interests

• List the possible solutions

• Evaluate the options

What does decision making involve according to the document?

• Making a guess about something

• An act of making up your mind about something

• Choosing randomly among options

• Ignoring the problem

What is the last step in the Seven Steps for Effective Problem Solving in the Workplace?

• Document the agreement(s)

• Agree on contingencies, monitoring, and evaluation

• Select an option or options

• List the possible solutions

What is involved in the process of decision making?

• Defining the problem

• Ignoring the problem

• Choosing the first solution

• Waiting for others to decide

What should be done in the planning the next course of action step?

• Draw up the action plan

• Ignore future issues

• Wait for feedback

• Select the best solution

Decision making is defined as an act of making up your mind about something.

• True

• False

Evaluating the options is the fourth step in the Seven Steps for Effective Problem Solving.

• True

• False

The process of decision making includes generating possible solutions.

• True

• False

Planning the next course of action involves drawing up the action plan.

• True

• False

Which of the following best describes organizational culture?

• The formal structure of an organization

• The shared values, beliefs, and assumptions that guide employee behavi

• The company's profit and loss statement

• The physical layout of the workplace