S1.25 BUSM4568 Week 3 Rooms Division Management
Quiz
•
Professional Development
•
University
•
Medium
Vincent Quach
Used 3+ times
FREE Resource
12 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the primary function of the Rooms Division Department in a hotel?
Food and Beverage Services
Guest Service Center
Revenue generation
Marketing
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT a role of a Rooms Division Manager?
Forecasting guest needs
Managing the front office and housekeeping departments
Handling guest complaints
Planning marketing strategies
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which hotel positions are most associated with Rooms Division Management?
General Manager, Operations Manager, Front Office
Housekeeping Manager, Front Office Manager, Reservation Manager
Sales & Marketing Manager, Front Office Manager, Reservation Manager
Housekeeping Manager, Front Office Manager, Executive Chef
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How does Rooms Division Management primarily contribute to the hotel's profitability?
By offering discounts to guests
By providing effective guest service and forecasting needs
By increasing food production
By outsourcing room cleaning services
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What key characteristic is required for a successful career in Rooms Division Management?
Strong physical strength
Confidence and skills (more soft than hard)
High academic qualifications
Extensive social media presence
6.
MULTIPLE CHOICE QUESTION
45 sec • 2 pts
In solving problems, the IDEA model stands for:
1) Identify: PROBLEM
Develop: SOLUTION
Execute: PLANS
Assess: RESULTS
2) Identify: ISSUES
Develop: SOLUTIONS
Execute: A PLAN
Access: RESULTS
3) Identify: PROBLEMS
Develop: SOLUTIONS
Execute: A PLAN
Access: RESULTS
4) Identify: PROBLEMS
Define: SOLUTIONS
Execute: A PLAN
Assess: RESULTS
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Winning or losing an argument with a guest is rarely a victory for anyone. In the end, it’s all fruitful.
True
False
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