S1.25 BUSM4568 Week 3 Rooms Division Management

S1.25 BUSM4568 Week 3 Rooms Division Management

University

12 Qs

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S1.25 BUSM4568 Week 3 Rooms Division Management

S1.25 BUSM4568 Week 3 Rooms Division Management

Assessment

Quiz

Professional Development

University

Medium

Created by

Vincent Quach

Used 3+ times

FREE Resource

12 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

What is the primary function of the Rooms Division Department in a hotel?

Food and Beverage Services

Guest Service Center

Revenue generation

Marketing

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Which of the following is NOT a role of a Rooms Division Manager?

Forecasting guest needs

Managing the front office and housekeeping departments

Handling guest complaints

Planning marketing strategies

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Which hotel positions are most associated with Rooms Division Management?

General Manager, Operations Manager, Front Office

Housekeeping Manager, Front Office Manager, Reservation Manager

Sales & Marketing Manager, Front Office Manager, Reservation Manager

Housekeeping Manager, Front Office Manager, Executive Chef

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

How does Rooms Division Management primarily contribute to the hotel's profitability?

By offering discounts to guests

By providing effective guest service and forecasting needs

By increasing food production

By outsourcing room cleaning services

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

What key characteristic is required for a successful career in Rooms Division Management?

Strong physical strength

Confidence and skills (more soft than hard)

High academic qualifications

Extensive social media presence

6.

MULTIPLE CHOICE QUESTION

45 sec • 2 pts

Media Image

In solving problems, the IDEA model stands for:

1) Identify: PROBLEM
Develop: SOLUTION
Execute: PLANS
Assess: RESULTS

2) Identify: ISSUES
Develop: SOLUTIONS
Execute: A PLAN
Access: RESULTS

3) Identify: PROBLEMS
Develop: SOLUTIONS
Execute: A PLAN
Access: RESULTS

4) Identify: PROBLEMS
Define: SOLUTIONS
Execute: A PLAN
Assess: RESULTS

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Winning or losing an argument with a guest is rarely a victory for anyone. In the end, it’s all fruitful.

True

False

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