Customer Service and Sales Quiz LL #1

Customer Service and Sales Quiz LL #1

9th Grade

25 Qs

quiz-placeholder

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Customer Service and Sales Quiz LL #1

Customer Service and Sales Quiz LL #1

Assessment

Quiz

Other

9th Grade

Practice Problem

Easy

Created by

Latanya Lawrence

Used 2+ times

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25 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the most important aspect of customer service?

Product Knowledge

Customer Satisfaction

Speed of Service

Profitability

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How should you greet a customer entering the store?

Ignore them

Ask if they need help

Say "Welcome!"

Direct them to the sales section

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you do if a customer looks lost in the store?

Wait for them to ask for help

Approach them and offer assistance

Point them to the nearest exit

Continue with your tasks

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can you make a customer feel valued?

Offer them discounts

Provide personalized service

Keep the conversation brief

Focus on selling

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the appropriate response to a customer who is upset?

Tell them to calm down

Listen and empathize

Offer a discount immediately

Redirect them to management

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What steps should you take to resolve a customer complaint?

Ignore it

Listen, apologize, and provide a solution

Tell them it’s not your problem

Offer a refund without discussion

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can you determine the root cause of a customer’s issue?

Ask them leading questions

Listen carefully to their explanation

Assume you know the problem

Change the subject

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