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Customer Service and Sales Quiz LL#3

Authored by Latanya Lawrence

Other

9th - 12th Grade

25 Questions

Used 1+ times

Customer Service and Sales Quiz LL#3
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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the benefits of using technology in customer service?

Improved efficiency and communication

Increased complexity

It’s unnecessary

Slower service

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can you assist customers with online orders?

Ignore their inquiries

Provide clear instructions and support

Redirect them to the website

Assume they know how to use it

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What role do mobile apps play in enhancing customer service?

They complicate the process

They offer convenience and engagement

They should be avoided

They are only for marketing

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How should you handle technical issues with point-of-sale systems?

Panic and rush

Stay calm and seek support

Ignore the issue

Blame the customers

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are some effective ways to use social media for customer engagement?

Ignore customer comments

Respond promptly and positively

Only post promotional content

Use it to argue with customers

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What strategies can be used to build customer loyalty?

Offering consistent, high-quality service

Ignoring customer feedback

Making it difficult to return items

Avoiding communication

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can loyalty programs benefit both customers and the store?

By providing rewards for repeat business

By confusing customers

By limiting purchases

By ignoring customer preferences

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