Customer Service and Sales Quiz LL#4

Customer Service and Sales Quiz LL#4

9th - 12th Grade

25 Qs

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 Customer Service and Sales Quiz LL#4

Customer Service and Sales Quiz LL#4

Assessment

Quiz

Other

9th - 12th Grade

Practice Problem

Easy

Created by

Latanya Lawrence

Used 1+ times

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25 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can a positive customer experience be created in-store?

By maintaining a clean and organized environment

By ignoring customer needs

By rushing customers

By limiting staff interaction

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the importance of first impressions in retail?

They have no impact

They can influence a customer’s perception

They are only relevant online

They should be ignored

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can you gather customer feedback to improve the experience?

Avoid surveys

Ask directly and provide feedback options

Only focus on complaints

Ignore feedback

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the impact of a well-trained staff on customer experience?

It complicates service

It enhances service quality and satisfaction

It creates confusion

It is not important

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can ambiance affect customer experience in retail?

It has no effect

It can enhance or detract from the shopping experience

It is only relevant online

It is not necessary

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the significance of store layout in customer shopping behavior?

It has no significance

It influences the flow of traffic and product visibility

It should be ignored

It complicates navigation

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can lighting affect customer experience in a retail store?

It has no impact

It can create mood and highlight products

It is only relevant in restaurants

It complicates the shopping process

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