Quality Management Quiz

What is the primary focus of quality management according to the text?

• Cost reduction

• Customer satisfaction

• Employee training

• Product design

Which company was one of the first to receive the Baldrige Award in 1988?

• Apple Inc.

• Xerox Corporation

• Motorola, Inc.

• Toyota Motor Company

What does the term 'Six Sigma' refer to in quality management?

• A management style

• A statistical method for quality control

• A customer-focused approach to business improvement

• A type of manufacturing process

According to the text, what is a significant factor in determining the long-term success of an organization?

• Quality of products and services

• Employee satisfaction

• Cost efficiency

• Market share

What is the main difference between service quality and manufacturing quality as described in the text?

• Service quality is easier to measure

• Manufacturing quality is more intangible

• Service quality is often customized

• Manufacturing quality is always consistent

What system does The Ritz-Carlton Hotel Company use to remember customer preferences?

• Quality Assurance System

• Service Management System

• Customer Relationship Management

• Guest-Profiling System

Which company is mentioned as being extremely successful in e-commerce by providing extensive product information?

• eBay

• Target

• Amazon.com

• Walmart

What is the primary responsibility of the finance function in a business?

• Developing marketing strategies

• Controlling the use of funds

• Managing customer relationships

• Overseeing production processes

What does the term 'Leadership Through Quality' refer to in the context of Xerox?

• A marketing strategy

• A quality management initiative

• A financial management approach

• A customer service program

What is a key focus of the quality function in organizations?

• Increasing production speed

• Enhancing employee benefits

• Reducing operational costs

• Providing guidance and support for quality improvement