Quality Management Quiz
Quiz
•
Other
•
University
•
Practice Problem
•
Hard
Neil Cervantes
Used 4+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the primary focus of quality management according to the text?
Cost reduction
Customer satisfaction
Employee training
Product design
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which company was one of the first to receive the Baldrige Award in 1988?
Apple Inc.
Xerox Corporation
Motorola, Inc.
Toyota Motor Company
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the term 'Six Sigma' refer to in quality management?
A management style
A statistical method for quality control
A customer-focused approach to business improvement
A type of manufacturing process
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
According to the text, what is a significant factor in determining the long-term success of an organization?
Quality of products and services
Employee satisfaction
Cost efficiency
Market share
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main difference between service quality and manufacturing quality as described in the text?
Service quality is easier to measure
Manufacturing quality is more intangible
Service quality is often customized
Manufacturing quality is always consistent
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What system does The Ritz-Carlton Hotel Company use to remember customer preferences?
Quality Assurance System
Service Management System
Customer Relationship Management
Guest-Profiling System
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which company is mentioned as being extremely successful in e-commerce by providing extensive product information?
eBay
Target
Amazon.com
Walmart
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