Business Essentials Unit 3 Review

What should employees understand about each customer in order to develop positive customer/client relations?

• The customer is in a hurry.

• The customer is like most others.

• The customer is a possible problem.

• The customer is a unique individual.

Which is a true statement about making promises to customers?

• It is better to over-deliver.

• It is better to over-promise.

• Customers do not remember broken promises.

• Businesses should not make promises to customers.

In the human resource management process, what is the first task to be completed for staffing?

• recruiting

• determining need

• determining job descriptions

• screening and selecting applicants

Which U.S. law relates to information management?

• The Taft-Hartley Act

• The Sarbanes-Oxley Act

• The Landrum-Griffin Act

• The Sherman Antitrust Act

A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating which workplace ability?

• creativity

• natural talent

• technical skill

• aggressive behavior

Why is information management necessary for strategic information in a business?

• to write an annual report

• to make long-term decisions

• to create sales presentations

• to develop a short-term advertising campaign

Which is an important function of human resources management?

• social media

• capital investment

• domain development

• employee recruitment

Which is a trend in proper information management?

• decreased competition

• increased number of workers in an office

• decreased number of electronic documents

• increased compliance of laws and regulations

Which factor is crucial for effective information management in a business?

• Random data collection

• Consistent data analysis

• Ignoring customer feedback

• Frequent staff meetings

An office supply company provides discounts to teachers to make them feel important. The company is modeling which activity?

• positive customer service

• business planning

• technology upgrade

• communication skills