Business of Retail Credentialing Review

a merchandise inventory determined by keeping a continuous record of increases, decreases, and balance on hand

• Excessive Inventory

• Total Inventory

• Periodic Inventory

• Perpetual Inventory

most common injury in retail stores

• Slips, trips, and falls

• struck by

• workplace violence

• ladder mishaps

Any form of direct contact between a salesperson and a customer.

• Personal Selling

• Sales Promotion

• Advertising

• Publicity

wearing an expensive item once for an event and then returning it for a full refund

• Wardrobing

• Return fraud

• Automated fraud

• Switch Fraud

producing paid announcements for products

• Advertising

• Publicity

• Personal Selling

• Salesl Promotion

Rivalry between or among businesses that offer similar types of goods or services

• Direct Competition

• Omni-channel retailing

• Indirect competition

• Replacement competition

accounts for over 30% of all theft

• Internal theft

• Account takeover fraud

• External theft

• Receipt fraud

attention given to something or someone by the media

• Publicity

• Advertising

• Sales Promotion

• Direct Marketing

complete listing of all merchandise a retailer owns

• Total Inventory

• EAS (Electronic Article Surveillance )

• Available on-hand inventory

• Safety Stock

something striking an individual, such as a product falling off of the shelf

• Struck by injury

• Slip, trip and fall

• Struck against injury

• Negligence