QUIZ CCO CHƯƠNG 3 + 4

1. What difficulties may you, as project manager, encounter in dealing with project team members (Select all that apply – there are three correct answers.):

• a. Because project team members are ‘borrowed’ and they don’t report to you, their priorities may be elsewhere

• • b. They may be juggling many projects as well as their full-time job and have difficulty meeting deadlines

• • c. Personality conflicts may arise

• • d. They may prioritise the project over their other work

1. It’s the project manager’s responsibility to understand stakeholder conflicts and try to resolve them. A good rule is that when in doubt, stakeholder conflicts should always be resolved in favour of:

• • a. The customer.

• • b. Management.

• • c The project team.

• • d. Your manager

Which of these are stakeholders of a project?

• • a. The project manager, project team members, and managers from other departments in the organization

• • b. The customer, subcontractors, and suppliers

• c. External customers

• • d. An executive in the organisation

One stakeholder wants high wages, the other wants lower costs. What two stakeholders may be in conflict over this?

• Customers and Owners

• Government and Employees

• 1. Employees and Owners

• Local Community and Employees

Stakeholders are

• 1. People who can influence the behaviour of businesses 

• Individuals, groups or organizations that are affected by the behaviour of businesses

• All those parties directly working for an organization and are affected by its actions

• 1. The people or organizations that own shares in the business

External stakeholders include 

• Customer
  

• 1. Shareholders 

• 1. Employees 

• Directors

Owners will be interested in:

• 1. Wanting good bonuses and promotion

• Wanting good pay and job security

• 1. Wanting the business to grow and make profits

What influence would customers have on a business?

• 1. They may withhold their support and work.

• They may stop purchasing and make poor reviews

• 1. They may increase their prices and refuse trade credit.

• 1. They may refuse to lend money to the business.

Jacobs decided to build a new factory in the local area. What stakeholders would have an influence on this?

• 1. Customers, employees and the local community

• 1. Local community, banks and the government

• 1. Suppliers, banks and the local community

• Customers, banks and the government

Which term refers to a general ideological and technological shift in the use of online technologies?

• Traditional Media

• Web 2.0

• Social Presence

• • Content Communities