Service Orders and ERT Quiz

What does an Encoder Receiver Transmitter (ERT) do?

• Measures gas pressure

• Allows reading the meter without entering the yard

• Controls gas flow

• Repairs gas leaks

Which of the following is NOT a reason for issuing an OBW?

• Exchange

• Leak

• Maintenance

• New customer request

What is one of the learning objectives of the lesson?

• Learn about gas prices

• Learn about a reset meter

• Learn about customer service

• Learn about energy conservation

What is a key point about service orders?

• They are only generated by customer requests

• They are used to track requests from customers

• They are used to increase gas supply

• They are only for emergency situations

What is one of the tasks of field crews mentioned in the document?

• To install new gas lines

• To complete tasks for customers

• To sell gas services

• To manage billing inquiries

What is the role of CenterPoint Energy in relation to the ERT?

• To install new gas meters

• To read the meter without entering the yard

• To provide customer service

• To manage energy production

Which of the following is a learning objective related to OBW?

• Identify when an OBW should be issued

• Learn how to install an OBW

• Understand the cost of an OBW

• Learn the history of OBW

What must customers provide access to at all times according to CNP Energy’s General Rules and Regulations for Gas Service?

• The gas meter

• The water meter

• The electricity meter

• The telephone line

Which type of service order is issued if actual meter reads have been the same for several months?

• ERT Investigation

• Non-Registering Meter

• Investigate - Switched Meter

• Investigate – Other

What should be verified before placing a service order?

• Customer's billing address

• Access to the meter

• Customer's phone number

• Customer's email address