Management: Controlling (SM-400)

Managerial control is the management function that involves

• providing guidance to workers and work projects.

• setting up the way the business’s work will be done.

• deciding what will be done and how it will be accomplished.

• monitoring the work effort by comparing actual results to standards.

Managerial control goes hand in hand with the management function of

• planning.

• directing.

• staffing.

• organizing.

The primary way that managers control employees is by

• making sure employees are doing what they are supposed to be doing.

• controlling the level of work-life balance that employees enjoy.

• monitoring how the company’s public relations team is performing.

• interacting with customers to see how employees are doing.

When managers control their businesses’ finances, their primary goal is to ensure that

• money is being set aside for community outreach programs.

• employees are taking full advantage of the company’s financial savings benefits.

• the company is using its funds wisely, while earning as much as it can.

• the organization is spending more money than it is taking in.

Which of the following presents serious security risks that managers must monitor and control:

• Marketing

• Technology

• Employees

• Production of goods

A manager sets rules for how employees should clock in and out of a shift. This is an example of a control.

• feedforward
• concurrent

• feedback

• simultaneous

A quality-control manager inspecting a production line while it is in operation is an example of a control.

• concurrent
• simultaneous

• feedforward

• feedback

Controls that monitor performance after it has already occurred are called controls.

• concurrent

• feedback
• feedforward

• simultaneous

Managerial control makes it possible for businesses to

• stay on track toward achieving their goals.

• improve public attitude toward the company.

• quickly improve overall sales volume.

• access government resources and grants.

Controls help managers make informed decisions by

• keeping organizations on track to meet their goals.

• improving efficiency and reducing errors.

• encouraging higher employee performance.

• providing evidence and facts needed for decision-making.