FINAL REVIEW CHAPTER 9

FINAL REVIEW CHAPTER 9

University

12 Qs

quiz-placeholder

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FINAL REVIEW CHAPTER 9

FINAL REVIEW CHAPTER 9

Assessment

Quiz

Education

University

Practice Problem

Easy

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12 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A systematic process by which managers help employees to improve their ability to achieve goals. What is it?

Performance management

Appraisal management

Recruitment management

Housekeeping management

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An objective and comprehensive rating or evaluation of employees. What is this?

Recruitment

Interview

Inspection

Appraisal

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the definition of "Absolute standard"?

Indirect financial compensation that must, by law, be offered to employees

Measuring an employee’s performance against an established standard

An amount added to a guest’s bill in exchange for services provided

Motivational plan provided to employees based on their work efforts

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

With relative standard, measuring one employee’s performance against another:

Employee’s compensation

Employee’s relative

Employee’s performance

Employee’s responsibility

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Following an appraisal system, BARS stand for:

Bartenders

Baristas

Behaviorally Anchored Rating Scales

Best Average Rate Sale

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Following a type of appraisal system, BOS stand for:

Best Operation System

Behavioral Observation Scale

Best Operation Standard

Best Operation Service

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An appraisal system that utilizes the opinions of coworkers to evaluate an employee’s performance. What is it?

Piecework wages

Extrinsic rewards

Compensation

Peer evaluation

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