FINAL REVIEW CHAPTER 9

A systematic process by which managers help employees to improve their ability to achieve goals. What is it?

• Performance management

• Appraisal management

• Recruitment management

• Housekeeping management

An objective and comprehensive rating or evaluation of employees. What is this?

• Recruitment

• Interview

• Inspection

• Appraisal

What is the definition of "Absolute standard"?

• Indirect financial compensation that must, by law, be offered to employees

• Measuring an employee’s performance against an established standard

• An amount added to a guest’s bill in exchange for services provided

• Motivational plan provided to employees based on their work efforts

With relative standard, measuring one employee’s performance against another:

• Employee’s compensation

• Employee’s relative

• Employee’s performance

• Employee’s responsibility

Following an appraisal system, BARS stand for:

• Bartenders

• Baristas

• Behaviorally Anchored Rating Scales

• Best Average Rate Sale

Following a type of appraisal system, BOS stand for:

• Best Operation System

• Behavioral Observation Scale

• Best Operation Standard

• Best Operation Service

An appraisal system that utilizes the opinions of coworkers to evaluate an employee’s performance. What is it?

• Piecework wages

• Extrinsic rewards

• Compensation

• Peer evaluation

Who can take part in 360-degree appraisal system?

• Supervisors

• Peers

• Subordinate

• All answers are correct

What is the "Halo effect" in an appraisal system?

• The effect of the sun

• Using positive assessment of one individual to influence others

• Using more people to train one person

• All answers are correct

With the Pitchfork effect, the system have tendency to let the ___ assessment of one individual trait influence the evaluation of other. Fill the blank

• Positive

• Negative

• Neutral

• Positive and negative