FINAL REVIEW CHAPTER 9
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Education
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Easy
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12 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A systematic process by which managers help employees to improve their ability to achieve goals. What is it?
Performance management
Appraisal management
Recruitment management
Housekeeping management
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An objective and comprehensive rating or evaluation of employees. What is this?
Recruitment
Interview
Inspection
Appraisal
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the definition of "Absolute standard"?
Indirect financial compensation that must, by law, be offered to employees
Measuring an employee’s performance against an established standard
An amount added to a guest’s bill in exchange for services provided
Motivational plan provided to employees based on their work efforts
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
With relative standard, measuring one employee’s performance against another:
Employee’s compensation
Employee’s relative
Employee’s performance
Employee’s responsibility
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Following an appraisal system, BARS stand for:
Bartenders
Baristas
Behaviorally Anchored Rating Scales
Best Average Rate Sale
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Following a type of appraisal system, BOS stand for:
Best Operation System
Behavioral Observation Scale
Best Operation Standard
Best Operation Service
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An appraisal system that utilizes the opinions of coworkers to evaluate an employee’s performance. What is it?
Piecework wages
Extrinsic rewards
Compensation
Peer evaluation
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