Coom Quiz

Which of the following is a good way to communicate with a customer?

• Ignore them

• Speak politely and listen carefully

• Talk over them

• Shout to get attention

What is body language?

• The way we use gestures, facial expressions, and posture

• Only writing messages

• Speaking loudly

• Ignoring eye contact

What is the most important skill in good communication?

• Only speaking well

• Only listening well

• Using difficult words

• Both speaking and listening carefully

Which of these is an example of good customer service?

• Walking away when a customer asks a question

• Talking rudely

• Smiling and greeting the customer

• Ignoring the customer

If a customer is angry, what should you do first?

• Listen to their complaint calmly

• Walk away

• Argue with them

• Ignore them

Which phrase is the best to use in customer service?

• “I don’t care.”

• “That’s not my problem.”

• “Do it yourself.”

• “I am happy to help you.”

Why is grooming important in aviation?

• It doesn’t matter

• It helps create a professional image

• It makes flights more expensive

• It only applies to pilots

Which of the following is NOT part of good grooming?

• Wearing well-polished shoes

• Clean and neat uniform

• Messy hair and dirty nails

• Good personal hygiene

What is the best way to maintain fresh breath at work?

• Brushing teeth and using mouth freshener

• Chewing gum

• Eating spicy food before meeting customers

• Drinking coffee all day

What is the capital of Madhya Pradesh?

• Ujjain

• Gwalior

• Indore

• Bhopal