5th Six Weeks Exam - Reopened

A client calls upset about their gallery delivery being delayed by two days. What is the most professional first step for the photographer?

• Apologize, explain the delay, and offer a solution

• Tell the client to read the contract again

• Block the client on social media

• Ignore the complaint completely

Why is managing client expectations before a shoot critical to a photographer’s success?

• It guarantees higher profits

• It reduces miscommunication and improves satisfaction

• It allows clients to dictate pricing

• It speeds up the editing process

Which of the following BEST demonstrates a strong customer service mindset during a shoot?

• Telling the client what poses they must do

• Rushing through the session to stay on time

• Asking for feedback and making the client feel comfortable

• Ignoring client input to stay in control

A client expects 50 images but the contract states 20. They demand the rest for free. What is the BEST professional response?

• Give them the images to avoid drama

• Refer to the signed contract and offer a paid add-on

• Delete the photos entirely

• Complain about the client online

Which scenario reflects strong negotiation skills?

• Agreeing to any discount a client requests

• Charging random prices to match competitors

• Explaining your value and offering package options

• Refusing all discounts and walking away from every deal

Why should photographers always use written contracts?

• To confuse clients with legal terms

• To avoid having to talk about money

• To clearly define terms, protect both parties, and prevent misunderstandings

• To look more professional without any real need

Which of the following is an example of a fixed expense?

• Camera rental for one job

• Printing costs for a specific shoot

• Studio rent

• Gas for traveling to a session

Why is budgeting important even for creative professionals?

• So they can charge as much as possible

• To understand how much they can spend or save while remaining profitable

• To avoid spending money at all

• To eliminate the need for client contracts

A photographer earns $4,000/month and has $2,500 in total expenses. How much is left as profit?

• $2,000

• $1,500

• $1,000

• $500

Why is value-based pricing especially useful for experienced photographers?

• It lets them charge based on competitor prices

• It allows pricing based on perceived quality and brand value

• It lowers prices to attract more clients

• It avoids the need to calculate profit margins