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积极倾听技巧测验

Authored by Yanlin Zhang

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Professional Development

Used 2+ times

积极倾听技巧测验
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12 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

1. 积极倾听时,以下哪种姿势最不利于建立信任?

身体微微前倾,双手自然放在膝上

双腿交叉,双臂环抱胸前

偶尔点头,保持开放手势

Answer explanation

封闭姿态传递防御信号

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

沟通中传递的信息,大约有多少通过非语言方式(肢体/表情/语调)传达?

7%

38%

55%

93%

Answer explanation

梅拉宾法则:55%肢体+38%语调+7%内容

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

积极倾听的黄金法则是:用__%时间倾听,__%时间回应。(十位数整数)

80%, 20%

70%, 30%

60%, 40%

50%, 50%

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

家长抱怨:"孩子总拖到最后一刻才写作业,作业根本做不完,睡眠也保证不了!" 最符合积极倾听的回应是?

"你可以让孩子试试时间管理工具"

"听起来你很焦虑,能具体说说孩子面对的情况吗?"

"我家的孩子也这样,我特别理解你…"

Answer explanation

先确认情绪,再引导描述事实

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

“复述对方原话” vs  “用自己的话总结” 哪项更属于积极倾听技巧?

复述原话

总结重组

两者都是

Answer explanation

复述用于确认,总结用于深化理解

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

家长发火:"你们学校处理事情不专业!" 你应该如何用非暴力沟通的方式优先处理?

"请问具体哪里不满意?"

"很遗憾让你有这种体验"

"我不认同,因为..."

Answer explanation

先接纳情绪,再进入事实层面

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

以下哪一项是积极聆听的重要特征?

在对方说话时,思考自己的回应

适当点头并保持眼神交流

等对方停顿后立刻分享自己的观点

一边听一边做其他事情,提高效率

Answer explanation

点头和眼神交流表明你在专注聆听,并鼓励对方继续表达。

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