Quality Service Management Prelims

Quality Service Management Prelims

University

36 Qs

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Quality Service Management Prelims

Quality Service Management Prelims

Assessment

Quiz

Social Studies

University

Practice Problem

Medium

Created by

Lynne Maboloc

Used 6+ times

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36 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is NOT a key component of Quality Management?

Quality Marketing

Quality Control

Quality Improvement

Quality Planning

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the purpose of Quality Assurance?

To reduce customer feedback

To increase product prices

To ensure reliability in achieving outcomes

To eliminate all employees

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following best defines hospitality?

The act of managing finances

The process of manufacturing goods

The study of environmental science

The service industry focused on customer satisfaction

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does Quality Control involve?

Marketing strategies

Increasing employee salaries

Detecting and reducing errors

Planning new services

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the first step in Quality Planning?

Identifying quality standards

Reducing costs

Training employees

Marketing products

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main focus of the hospitality industry?

Manufacturing goods

Providing services to customers

Conducting research

Developing technology

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT a key component of Quality Management?

Quality Planning

Quality Promotion

Quality Control

Quality Assurance

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