04.04.2025 Quiz

What was the primary issue with the legacy system for obtaining an ITC reference number?

• A) Insufficient customer information

• B) Excessive number of fields to capture (19) and multiple clicks

• C) Inability to blacklist devices

What is the primary benefit of TOBi Assist's Detailed Data Usage feature?

• A) Reduces the need for Service Requests

• B) Increases data usage limits for customers

• C) Provides real-time data usage updates

What is a key feature of TOBi Assist that simplifies the process of obtaining an ITC reference number?

• A) Requirement of multiple clicks to obtain device history

• B) Presentation of the last five devices used by the customer within seconds

• C) Manual submission of information to ITC

How many authentication questions can a consultant ask a customer in TOBi Assist?

• A) 3

• B) 5

• C) 10

PowerFlex has offered only _____ plan options since its launch.

• A) 1

• B) 2

• C) 3

What information can frontline consultants view using TOBi Assist's Pin & PUK feature?

• A) Only Pin and PUK

• B) Only ICCID Number

• C) Pin, PUK, and ICCID Number

What is the correct POS process for agents to follow after logging in, with the new integration of the Easy2Own journey with WPRO/POS?

• A) Deals > Postpaid Deal > Easy2Own Postpaid Deal

• B) Deals > Prepaid Deal > Easy2Own Prepaid Deal

• C) Deals > Easy2Own Deal > Prepaid or Postpaid

True or False: The promo pricing for Business Internet Fibre Lite (Self-Build) will be valid for the entire contract period.

• TRUE

• FALSE

What are the primary goals of the Vodacom Business campaign for Micro and Small Business customers?

• A) To increase customer retention and reduce churn

• B) To raise awareness, generate leads, and boost sales, while improving value perception

• C) To launch new products and services for SME customers

It's a busy day at the store, and a customer is frustrated because they can't find the PowerFlex plan they want. Who do you call to save the day?

• A) Simonay

• B) Bella

• C) Sameer

• D) The PowerFlex superhero