Experiencia en el Servicio
Authored by Jose Salazar
Other, Business
Professional Development
Used 10+ times
AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
15 questions
Show all answers
1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Son tres de los cinco elementos que el socio debe experimentar en las interacciones con CPM
Expectativas
Necesidades
Relación
Sensaciones
Emociones
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Son los elementos necesarios para la gestión de la experiencia:
Interacciones
Marca
Gobernanza
Producto
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La estrategia de experiencia en el servicio define la visión que se quiere entregar al socio.
Verdadero
Falso
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
La base de la pirámide de los atributos son los atributos no diferenciadores.
Verdadero
Falso
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Se es un habilitador de la experiencia cuando…
No estoy en contacto directo con el socio
Tengo contacto directo con el socio
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Son los arquetipos de socio de CPM
Millennial
Dinámico
Guerrero
El Explorador
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Los MOTs son momentos de gran importancia para el socio y de ellos depende la relación actual y futura del socio con CPM.
Verdadero
Falso
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports
Continue with Google
Continue with Email
Continue with Classlink
Continue with Clever
or continue with
Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
14 questions
Brawl Stars
Quiz
•
KG - Professional Dev...
20 questions
Entrenamiento 1: Garantías y Productos
Quiz
•
Professional Development
10 questions
Coffe Break
Quiz
•
Professional Development
15 questions
Liga Santander
Quiz
•
KG - Professional Dev...
19 questions
Ergonomia
Quiz
•
Professional Development
12 questions
Quiz Testing Teams
Quiz
•
Professional Development
10 questions
Colepol variados 2
Quiz
•
Professional Development
10 questions
El Pacto perpetuo
Quiz
•
Professional Development
Popular Resources on Wayground
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
29 questions
Alg. 1 Section 5.1 Coordinate Plane
Quiz
•
9th Grade
22 questions
fractions
Quiz
•
3rd Grade
11 questions
FOREST Effective communication
Lesson
•
KG
20 questions
Main Idea and Details
Quiz
•
5th Grade
20 questions
Context Clues
Quiz
•
6th Grade
Discover more resources for Other
15 questions
LOTE_SPN2 5WEEK3 Day 2 Itinerary
Quiz
•
Professional Development
20 questions
Black History Month Trivia Game #1
Quiz
•
Professional Development
20 questions
90s Cartoons
Quiz
•
Professional Development
42 questions
LOTE_SPN2 5WEEK2 Day 4 We They Actividad 3
Quiz
•
Professional Development
6 questions
Copy of G5_U6_L3_22-23
Lesson
•
KG - Professional Dev...
20 questions
Employability Skills
Quiz
•
Professional Development