Experiencia en el Servicio
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Experiencia en el Servicio
Quiz
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Other, Business
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Professional Development
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Practice Problem
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Jose Salazar
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15 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Son tres de los cinco elementos que el socio debe experimentar en las interacciones con CPM
Expectativas
Necesidades
Relación
Sensaciones
Emociones
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Son los elementos necesarios para la gestión de la experiencia:
Interacciones
Marca
Gobernanza
Producto
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La estrategia de experiencia en el servicio define la visión que se quiere entregar al socio.
Verdadero
Falso
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
La base de la pirámide de los atributos son los atributos no diferenciadores.
Verdadero
Falso
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Se es un habilitador de la experiencia cuando…
No estoy en contacto directo con el socio
Tengo contacto directo con el socio
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Son los arquetipos de socio de CPM
Millennial
Dinámico
Guerrero
El Explorador
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Los MOTs son momentos de gran importancia para el socio y de ellos depende la relación actual y futura del socio con CPM.
Verdadero
Falso
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