
SCOPW Customer Service Recap
Authored by Helen Stone
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Professional Development

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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which type of Customer am I describing...my focus is on the product or service satisfaction and experience
Internal
External
Public
Stakeholders
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which type of Customer am I describing...my focus is on efficiency and collaboration within the Org
Internal
External
Public
Stakeholders
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
SIPOC stands for...
Sellers, Inventory, Production, Orders, and Clients
Sources, Information, Procedures, Outcomes, and Consumers
Systems, Ingredients, Protocols, Operations, and Clients
Suppliers, Inputs, Processes, Outputs and Customers
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The 3 Factors that drive Customer Service are?
Quality, Cost and Delivery
Quantity, Cost and Delivery
Quality, Cash and Deposit
Quantity, Cosh and Deposit
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which are the TWO missing elements from the Monitoring a Customer Problem Quadrant...Sales, Returns...
Customer Opinion
Customer Feedback
Customer Survey
Customer Records
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Where is Customer Service delivered...Choose ALL that apply
On the phone
Face to face
Social Media
Appointments
Providing information
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
How is Customer Service delivered...Choose ALL that apply
Appearance
Attitude
Friendliness
Responsibility
Taking Action
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