Communication and Professionalism Quiz

What should you do before the session according to the preparation and materials guide?

• Review the teacher guide, online session, student materials, and onscreen presentation.

• Only review the teacher guide.

• Skip reviewing any materials.

• Only review the student materials.

What are the consequences of poor communication in the workplace?

• Increased productivity

• Improved teamwork

• Misunderstandings and errors

• Enhanced employee morale

How can effective communication skills affect the perception of professionalism?

• They have no effect

• They can enhance professionalism

• They make no difference

• They reduce professionalism

What medium would you use to share financial information about your business?

• Text message

• Written report or chart

• Phone call

• Online forum

What medium would you use to ask a coworker what time a meeting starts?

• Text message or phone call

• Written report

• Online forum

• Desktop document sharing

What medium would be best to discuss a group project?

• Text message

• Written report

• Online forum for conference calls or desktop and document sharing

• Phone call

What is the term for all the things that can get in the way of communication?

• Feedback

• Noise

• Interpretation

• Clarity

Why is feedback important in communication?

• It shows the sender whether or not the message is getting through

• It makes the message longer

• It confuses the receiver

• It is not necessary

What problem can arise from poor communication in a meeting, as discussed in the document?

• Increased productivity

• Sharing incorrect information

• Better decision making

• Improved team morale

What is the definition of professionalism?

• The ability to work independently

• The behavior and characteristics expected of individuals in the workplace

• The skill of managing time effectively

• The capacity to learn new skills quickly