Intake Process and Information Gathering Quiz

What is the first step in the information gathering process?

• Contact Information: Caller/Driver

• Vehicle Type and Repair Information

• Breakdown Location/Mapping

• Any Billing Requirements

What type of pricing does the dealer leverage Goodyear to provide?

• Local pricing

• Discounted pricing

• Nationwide pricing

• Seasonal pricing

What is the Mechanical repair type used for?

• Towing services

• Tire surveys

• All mechanical repairs; alignments, electrical, brakes, etc.

• Tire, wheel, and mudflap repairs

Which type of service do we NOT provide?

• Tire Service

• Mechanical

• Towing

• Survey

If a customer needs their tires inspected and advised on, which action is appropriate?

• Inspection

• Replace Tire

• Install Spare

• Flat Repair

What is the first step in the service ticket repair process shown?

• Select Repair Type

• Select Size

• Select Replacement

• Select Cause of Failure

Which option might you select if a tire size is not listed in the drop-down menu?

• Default

• Other

• Custom

• Manual